Lost in mail insured paypal items

[Guest]

[ferdinand_the_yak]

Last month I won a set of Legolas UC fighting knives from ebay (Aug 9) paid 2 days later via paypal. I was told they would take 4-10 days to arrive on the 12 August. Assume 10 as from US to Australia.
http://cgi.ebay.com.au/ws/eBayISAPI.dll?ViewItem&rd=1&item=2261660692&ssPageName=STRK:MEWN:IT

One month later... still have not receved knives so I send an email to the seller and he tells me he will check with the post (because they were insured) and send me another set:

Hi,

I'll track it down. I'll get the insurance forms fill them out
and send you another one. It should all be done by tomorrow or
at the latest Tuesday (Monday is labor day here).

Thank you,
Joe

Has anyone had this happen and if so, how long does it take for insurance to come through from the PO? US specifically I guess, but I'd be interested in knowing what other countries are like

[chico]

If the seller decides to re-send and handle the claim afterwards....you could be lucky. But if the seller waits for the claim to be settled , it can take months. One other problem could be the current world security issues.....and some knives showing up on a parcel x-ray. Based on the reponse from the seller, it looks like "Joe" is re-sending after filing the claim forms. Good Luck

[ferdinand_the_yak]

Great Just what I don't need now

Good point about the security thing at the moment. Maybe it would be easier to ask for my money back, but I thought I got a really good deal and I have wanted a set for ages. And its not like I would use them for sinister devices anyway

Fingers crossed then

[hockeyron]

 Well as far as here in the US the insurance works this way ....
  you have to wait 30 days from the time of shipment  before any insurance claim can even be filed ....... paperwork has to be made out by the sender and receipient   -- value of the item(s) has to be established........
  then it takes another 30-60 days before the PO's investigation ends .........
  IF you're found to indeed have lost or damaged mail then the PO will send the sender a  check which would of course go to the buyer since he's/she's  already paid ......

 I've always been told by my local PO to never give a refund until the investigation is over  but some people give refunds before that .....
  personally I inform my customer that I don't give refunds until the PO investigation is complete ===
   and the simple reason  on that is that I have had 7 or 8 people  over the last few years that had claimed  to not get insured items  and want an immediate refund .......so I've started the paper work and had it sent to them and in each  of those cases I have  never, never heard anything back from them so in all 7 or 8  cases those people  were trying to rip me off by figuring that if they complained that they'd get a refund from me when it surely looks like they indeed got their item(s) .....
 
 ron