Chico - I've only just seen this. First off, a lot of sellers do re-send. Thanx to problems with %^&%^$% Royal Mail, I'm currently waiting on a Simpsons Season 4 boxset which got "lost". I've had several refunds and re-sends over the years.
Secondly, Royal Mail, Parcelforce and HM Customs are the most useless bunch of numpties I know of. I get so many signed for packages that have been signed by the postie, you wouldn't believe

I rang parcelforce to complain last week - I was sat on the pc in full view of the deliveryman last week. The so and so waved to me!! The label was gone, so I rang
Parcelfarce. The nice lady I spoke to was less than interested

As for HM Customs - I'm sure I've posted here before. Inconsistency is the key word here. Ole Prudence Brown should get down there and kick some butts - the treasury are losing a mint.
BUT news reaches me that they did Wayne Rooneys' GF for several £K over the weekend. Seems they were waiting for her and a lot of New York shopping

There is some justice in the world!!
http://www.guardian.co.uk/uk_news/story/0,3604,1320568,00.htmlRob