Paypal- Item not received dispute

[Guest]

[potter]

One of my buyers who lives in France has opened a Item not received dispute by paypal, she bought a pack of OOTP base set and WOHP base set from me, and I posted them both together on the 16th August by Airmail Small Packets, Is their anything me or the local post office can do, I have still got my proof of posting receipt.

[Sharon]

Did you send them recorded delivery?  I have only ever sold a few base sets on Ebay in the past but when a buyer said they hadn't received one I just stuck another set in the post and claimed through the post office.

[potter]

Sharon, No it just went normal airmail, so was not trackable, I have sent her 2 replacement sets today so I am hoping they will arrive. I have got a claim form from the post office but according to the form you cannot send it off until 25 days after the sale so i'm going have to wait 2 more weeks.

[potter]

Right I have sent her the 2nd replaceplacement for the lost parcel, and she has been in contact with me tonight saying she hasn't even accepted that parcel that was sent on the 3rd September by airmail to france, what on earth should i do, is she having me on