Seller problem - non-sportman

[Guest]

[ferdinand_the_yak]

I bought a MM box from them on the 25th of October... was told 7-14 days shipping. I gave them 4 weeks and sent them a query last week requesting tracking info. No response. Sent query again (to Ebay and email accounts). Still no response.

If I give them another week and still get no response, am I justified in filing a claim leaving a neg? I bought from them a couple of times no problem which is why I am a bit hesitant, however their customer service sometimes leaves a lot to be desired. Their communication is poor at the best of times, but this is ridiculous

Considering that I paid $35 to ship the damn thing, I am very very annoyed

[Bogleg]

I have waited up to 6 weeks from this seller but judging by the postmark, it was the postal sevices fault.

[ferdinand_the_yak]

It's not so much the time I have been waiting, rather it's the total lack of communication. I don't mind waiting if I know it's been delayed (whether it's from the seller or PO), but I would appreciate being told. I avoid buying anything from non-sportman if I need to ask them a question as I know that I never get an answer.

[blackcat20]

The post is painfully slow at the moment, but 4 weeks is a bit ridiculous. I say file a claim; that might get them communicating.

[kbmum]

I would try to contact them one more time and if there is still no response, then you could leave a negative that says you didn't receive the item and they didn't respond to three emails.  You're nearing the end of the 45-day limit for filing a PayPal claim, too.

[tialessa]

Use the "Item not received" button on the ebay auction... that'll get their attention... if they don't respond to that within a couple of days, I'd file with paypal.  I wouldn't leave negative feedback... yet.

[reidelmundo]

I agree with tialessa, wait with (negative) feedback until you either have your product delivered or your money back from paypal.

[ferdinand_the_yak]

Use the "Item not received" button on the ebay auction... that'll get their attention... if they don't respond to that within a couple of days, I'd file with paypal.  I wouldn't leave negative feedback... yet.

Thanks for the advice everyone, I've gone with tialessa's advice and filed an 'item not received' claim with Paypal. I sent a message to the seller saying that I hope we could sort this out soon as I have had good transactions with them before.