Artbox Redemption Cards Concerns

[Guest]

[gimli]

I have emailed Artbox twicw now regarding my Redemption card for a Quad that I sent in on the 17th August. I received no responce to my first email so I have tried again. I do feel that I should have received a responce by now.

It is not great when you have to send in a redemption card for such a high value item and have nothing after almost 3 months not even a reply to my email

[sketchqueen]

I sent an email about some damaged base cards and haven't heard back - sent my first email in August as well. I'm likely to write  a real letter and send it off and hope for the best.

[Nienna]

Keep trying!!
Kay has only recently returned to work, so I imagine she's wading through a HEAP of stuff that has accumulated during her lengthy absence.
I sent in auto redemptions at the end of August too and hadn't heard anything for weeks and weeks, so I thought I'd give it one last shot and she replied.

I have to agree with you Chris - it's not the best customer service especially when it's a valuable card you're waiting on receiving and there doesn't appear to have been anyone else sorting anything out whilst she's been away - everything seems just to have been left! 
I'm sure we aren't the only people wondering where our cards have gone to ... 

[Bogleg]

I sent 3 redemptions for Sharon at the end of August and she received them, with a lovely "Happy Birthday" note, within a fortnight. Maybe there is a pile to sort out and we were just lucky.

[mcgonagall]

Sent an email to them ages ago and never got an answer resent it yesterday so i hope to hear soon

[Nienna]

I think that Kay went on leave towards the end of August, so you were lucky to get your redemptions sorted out before she left Graham.
Fraid the rest of us weren't as fortunate. 
I think it will still take a bit more time for her to wade her way through the backlog of work she must have waiting for her, so fingers crossed she contacts you soon McG.

[ECL]

I've sent several emails about card replacements, but have never gotten a response

[Nienna]

When you send your emails, put that you want a 'read receipt' on them and mark them as 'important' too!

[gimli]

Well it arrived today at last

 

 

[Nienna]

YAY!! Nice one Chris!!
I think Kay has been working flat-out catching up with all the cards that needed sending out and it's great to know yours has arrived safely at long last.

[HPfamily]

GEEZ!!! Finally!!!! 
Congrats Chris!!! YAY!!! 

[Bitsy]

FINALLY! Congrats Chris!    It's a nice card!