This has never happened to me before - guess I've been lucky...
Got an email today that a sketch I've been looking forward to receiving (Eowyn by Mandrake) has been ruined (coffee stain) along with 3 others by Mandrake. Now the auction ended on 8 June, but since I won that one I bid on 4 others the next week and paid for the lot of 5 on the 26th. Got the email today and I'm glad the seller contacted me, but I'm upset.....
Now obviously, I should have paid quicker, but I was paying for all 5 cards together (ended at different times). I fully expected that the cards would be sent out no later than last Saturday (the same week they were paid for - I paid on Monday). And of course, WHY would you EVER have drinks of any kind near cards - especially cards you're selling / have sold?

??
G-R-O-W-L!!!!!!!
The seller has given me a couple of options - exchange the ruined sketch for another of the same value or refund the amount of the ruined sketch. Personally since I'm upset I don't want ANY of the 5 cards - only got the other 4 because I could combine shipping and could use them for redraws. I'm also going to ask for a scan of the ruined card. If it's not too badly damaged I still want it...
G-R-O-W-L!!!!!!!