Flitwick auto Killed by the Post Office what a disgrace

[Guest]

[m.o.b.]

My favourite postman trick is when they fold a cardboard do not bend letter in half even though it is the same width as the post box 

When this happens make sure you complain to your delivery office, I do and I work for Royal Mail. If people don't complain the offending delivery staff will continue to do this sort of thing.

[Sharon]

Chris this is just a thought.  Could you get another dealer to do you a letter / invoice stating how much this card is worth?  Either that or find a similar card on Ebay (not sure if yours was an Ebay item) and use this screen dump as proof of cost.  But at the end of the day you wouldn't have paid all that for insurance if it was not worth it!

And trust me I do complain frequently to the post office.  Our main problems started when they stopped using a regular postman for our area.  When we had one or two regulars, they knew us, we knew them and the post was delivered promptly and undamaged.

[gimli]

Ebay cannot be used as proof of value as they say people sometimes pay way over the value of some items


Post office makes me mad 

[kbmum]

But the value of any item is what people are willing to pay for it!

[Nienna]

Ebay cannot be used as proof of value as they say people sometimes pay way over the value of some items


Post office makes me mad 

I completely agree with Cindy!
How about this as a possible solution to the Post Office's stance ....
 ... what about getting hold of an up-to-date copy of NSU to see if the cards you've sold have a book price in there?
Before you shoot me for mentioning them, I thought that if the PO was shown something published by a recognised source quoting these prices, you might have more of an argument in trying to get compensation from them Chris?

[gimli]

I sent them a price guide from NSU when i put in my claim and highlighted the items that i was claiming for but they said that I needed to provide proof of how much they cost me as a business to buy before Tax and Profit.

So when you insure something and it says item value that does not appear to be what they are asking
??

[Nienna]

Rats!!   
So in other words, they're asking you to present your books to show how much you paid for them?!
I think that's both outrageous and a bit much to ask don't you?

Where do you go from here then Chris?

[gimli]

I phoned them and they have told me to state my case and send it in

so it is wait and see time

My final statement in my letter was

I request that you provide the insurance service for which I have paid

[Nienna]

Good! I'm glad you put that in as it seems to me that Royal Mail isn't giving you the level of service you've paid for with these cards Chris.
I can understand their reticence as I'm sure they have more than their fair share of people who are just milking the system and getting recompense when they perhaps shouldn't do, but when you have the documentation that you have paid for the higher-level insurance then I think they ought to be helping you more than they have done to date and be a little more sympathetic too.

Have you heard whether your packages have turned up yet?
I'm just thinking of the case of the SS coin cards being sold off by the US postal service because nobody claimed them even though they did actually belong to a seller whose package had been lost in their postal system and had no idea they'd been found till another person bought them and auctioned them.
Might be an idea to keep checking to see if they turn up ... just in case ...

Good luck with it and let us know how you get on won't you?

[kbmum]

This just doesn't make sense.  If someone paid a price for an item (or items), you have proof of that payment, and you insured it for that amount, there shouldn't be any question -- you should receive that amount under the insurance coverage.  The buyer has to receive the full amount back he or she paid, so what Royal Mail is saying is that you should get only what you paid to buy the item, AND THEN you as the seller has to reimburse the buyer for the rest of the money out of your own pocket.  What's the point of buying insurance if it doesn't protect both the sender and the recipient?

[gimli]

well that is it isn't it it seems it is pointless getting insurance in the Uk casue insuring something for it's valuse means nothing so with paypal on one side and the post office on the other it is truly SELLER BEWARE

[Roz]

Thanks MOB. I actually think the post office is a pretty awesome thing - if you get import taxed it's cheaper than any other deliverer, and I think that being able to send something from Southampton to Skegness for 30p (or is it 31?) is just amazing - when it will often get there the next day

Not to mention that my postie himself is a bit of a star.

Although - inland post in Egypt is only 3p a letter I think we're being ripped off just kidding

[HPfamily]

I know this is nothing close to a card, but I had to share what I received in the mail.
All this is is a vet reminder for vaccinations. But what cracked me up is the bag the the post put it into!!

WE CARE!!! 

[Nienna]

It beggars belief that they have the cheek to send you your damaged post in one of those bags when there's a very good chance they caused the damage in the first place!

[Roz]

Oh the IRONY - some say that American humour lacks Irony - clearly it's present in BUCKETLOADS at the USPS.

[Morningangel-Iola]

Yeah 'We care so much we tore your post in half'