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kbmum
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« on: April 23, 2005, 08:35:37 AM » |
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Is anyone familiar with customer service at Comic Images? I purchased several boxes of Cat in the Hat boxes and received some duds. I'd like to know if the company is good with this sort of complaint.  |
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beckham1
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« Reply #1 on: April 23, 2005, 01:26:01 PM » |
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There were retail boxes and hobby boxes of Cat in the Hat I think. I bought a couple boxes and I think 1 or 2 costumes from that set a while back. If you want the inserts or costumes from this set let me know, I think I bought the complete insert set as well as a couple of costumes from the set and would consider parting with them, let me know if you are interested.
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kbmum
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« Reply #2 on: April 23, 2005, 07:06:43 PM » |
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Thanks, Beckham. I did buy hobby boxes, and remember reading somewhere that costumes were 1:36 packs (although I can't find that info now). I sent an angry email to Comic Images. Depending upon how they respond, I'll send you a PM about the costumes.  |
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sketchqueen
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« Reply #3 on: April 23, 2005, 08:53:00 PM » |
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It's doubtful an angry letter of any kind will result in what you hope for. As a customer service rep for a trading card company, I can tell you that I respond better to letters that are polite in tone - even if they are extremely critical - but angry ones make me defensive and I generally don't respond as well as I should. As for CI specifically, I don't think they guarantee anything in a box, but still, a letter that includes specific details (upc code, box number, your name and address (trust me- more people forget to include their address than you'd imagine) may get a better response. Just my two cents  |
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kbmum
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« Reply #4 on: April 23, 2005, 09:18:42 PM » |
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Thanks for the info. I was polite, though. I told them that I was extremely disappointed in how the boxes broke and gave them details. There are hobby and retail boxes, and I think the hobby boxes should break better.
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sketchqueen
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« Reply #5 on: April 24, 2005, 12:04:31 AM » |
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Well, it sounds like you did what you could to elicit a response. The only other thing may be to call them or send a certified letter (not that that always works either ... my po signs for all my letters I know I'm not always the fastest at responding - esp. when I don't have an answer (I know I'm supposed to say "Thank you for your letter. I hope to have an answer for you shortly" - but I never feel that's acceptable. I like to come with the answer |
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kbmum
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« Reply #6 on: May 03, 2005, 01:16:04 AM » |
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I wanted to update this and let everyone know how wonderful Comic Images has been. They responded quickly and I received some cards in the mail today -- one is a costume variant! I truly never expected that. I was so impressed that I sent them a thank you note. They will definitely get my business again! |
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sketchqueen
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« Reply #7 on: May 03, 2005, 01:20:44 AM » |
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oooh - what's the variant ?? And, I'm glad it all worked out in the end |
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kbmum
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« Reply #8 on: May 03, 2005, 02:11:39 AM » |
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It's a Kelly Preston costume. All of the swatches I've seen are solid pink, but this one has dark pink and part of a light pink circle on the dress. I'll try to scan and post it today. Now all I need is the Cat costume card and I'll have my very first master set! This one has six costumes, six die-cut cards, three promos and the base set -- it's a lot easier to collect than any HP master set.  |
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« Last Edit: May 03, 2005, 02:41:17 AM by kbmum »
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Anna
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« Reply #9 on: May 03, 2005, 02:22:22 AM » |
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This one has six costumes, six die-cut cards, three promos and the base set -- it's a lot easier to collect than any HP master set. set is easier to complete than an HP master set. |
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kbmum
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« Reply #10 on: May 03, 2005, 02:32:48 AM » |
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With the possible exception of Quotable Star Trek TNG! I love the set, but there are sooooooooo many chase sets, costumes and autos. |
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Roz
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« Reply #11 on: May 03, 2005, 02:40:11 AM » |
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Very true! And Star Wars Heritage - with almost infinite possiblilies to collect  |
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kbmum
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« Reply #12 on: May 03, 2005, 02:41:43 AM » |
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Here it is.  |
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Anna
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« Reply #13 on: May 03, 2005, 03:08:16 AM » |
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Cool variant kbmum!  |
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saruman
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« Reply #14 on: May 03, 2005, 04:14:13 AM » |
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ya its a great card so atleast you got a good result  |
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DewDude
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« Reply #15 on: May 03, 2005, 05:04:33 AM » |
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Hubba Hubba. Nice Card!
And kbmum, thanks for taking pity on me and bidding on my Harry Sweater card!
Mark
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kbmum
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« Reply #16 on: May 03, 2005, 07:15:28 AM » |
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Mark, I meant to bid on it before, so I was happy to see you relisted it. |
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sketchqueen
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« Reply #17 on: May 03, 2005, 07:14:11 PM » |
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HEY! I might have this "Now all I need is the Cat costume card " at home. If I do, I'll get your address and send it your way... I know I've got something in my box of extra *stuff* from Cat in the Hat |
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kbmum
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« Reply #18 on: May 03, 2005, 07:27:12 PM » |
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Even if you don't have it, thanks! |
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kbmum
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« Reply #19 on: May 05, 2005, 07:36:16 PM » |
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Comic Images did not produce a binder for this set. Does anyone know of a source for regular Cat in the Hat or cartoon character binders? These would be the type that kids use for school. I've checked some local department stores, like Wal-Mart and Target, but not had any luck.
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