shipping issue with seller

[Guest]

[kbmum]

I received a card yesterday that was sent in a sleeve and top loader, but mailed in a regular business envelope.  There was no other protection -- no bubble wrap, cardboard, not even a piece of paper wrapped around the card.  The envelope was torn in the back, along the top edge of the top loader.  I was very lucky that the card didn't fall out in transit or become damaged.

The seller used a 37-cent first class stamp, and it wasn't even her own envelope.  It was business stationery from where she works.

For this, I was charged $2.50.  Is it too much to expect that it would have been shipped in a bubble envelope, or at least with some cardboard?  The card arrived in perfect condition (if only by luck), and much to my surprise, it is a variant (there was no picture with the auction).  Clearly, the seller didn't know what she had and maybe doesn't know how to properly ship cards.  I don't know what to do about feedback or whether I should contact the seller privately.

[Anna]

What kind of feedback does this seller have?  If this is her normal shipping practice, I'm sure other card collectors would have complained about it already.

[Roz]

Definitely email. But it might be pretty harsh to neg someone when the card arrived safely and it may just be a case of them not understanding our business  

[kbmum]

She has 6 negatives and 10 neutrals, although one or two of the negatives weren't there when I placed my bid.  Almost all of the feedback has to do with length of time to ship.  

I found one negative from October with the complaint that she sent the card in a regular envelope.  There were no complaints like that since, so I figured she learned her lesson.

I think it would be harsh to leave a negative, but she can't say she doesn't understand our business when someone else complained about her choice of shipping materials.  I guess I'll send her a friendly email.