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popple
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« on: February 26, 2005, 02:29:15 AM » |
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Has anyone got a phone number for Ebay. I have been notified that someone has hacked into my account. Now ebay have temp. suspended my account for investigation.
Any help please.
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Morningangel-Iola
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« Reply #1 on: February 26, 2005, 02:57:45 AM » |
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I would make sure its not a scam first I have had this several times and every time it was a scan go to ebay and check out that they say about it.
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popple
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« Reply #2 on: February 26, 2005, 03:00:42 AM » |
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I can't get into my account,as it now states that I am not a reg.user.
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Morningangel-Iola
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« Reply #3 on: February 26, 2005, 03:33:17 AM » |
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Did you follow a link and give over any details. No matter what I think you should contant them imediately. Although this does sound very much like the spoof emails I have had. Although I immediately changed my password when I realised and didn't had any credit card numbers over.
But email them put them on the case.
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Anna
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« Reply #4 on: February 26, 2005, 03:42:39 AM » |
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Has anyone got a phone number for Ebay. I have been notified that someone has hacked into my account. Now ebay have temp. suspended my account for investigation.
Any help please.
I searched the site and couldn't find a phone number anywhere. It only has the e-mail link under Customer Support. |
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kbmum
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« Reply #5 on: February 26, 2005, 04:03:30 AM » |
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Someone hacked into my account over a year ago, and I was able to have a live, online chat with customer service to resolve the problem. I can't find that function now, so maybe eBay got rid of it. You might have to contact them by email, starting at this eBay link: http://pages.ebay.com/help/contact_inline/account_info.htmlGood luck, popple! The only good thing to come out of it for me was that the person using my account to sell laptops was given a credit for the auctions that eBay closed, but he wasn't able to get the money because I had already taken back control of my account. I listed a good many auctions and didn't have to pay listing and final value fees for a long time!  |
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Boggle
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« Reply #7 on: February 26, 2005, 05:29:50 AM » |
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If you have msn messenger passport sign in you should be able to get in to your account that way. I would also change your paypal password if you have it to make sure that your money is safe!! Good luck
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popple
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« Reply #8 on: February 26, 2005, 12:54:12 PM » |
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Nienna
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« Reply #9 on: February 27, 2005, 03:48:26 AM » |
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Thank goodness it's sorted for you Popple!  Excellent advice for all of us should we be unlucky enough to have this happen to our accounts (which I hope it never does!)   |
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mcgonagall
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« Reply #10 on: February 27, 2005, 05:29:00 AM » |
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I think everyone should have msn passport that way you have a backdoor into your ebay account and can fixed problems before the hackers can do any real damage.
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Morningangel-Iola
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« Reply #11 on: February 27, 2005, 05:34:20 AM » |
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How does the passport help? I already have one as I have an MSN account, but don't really understand. Actually it probably wouldn't help as my ebay account uses a different email account as I didn't want to give them my credit card details.
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mcgonagall
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« Reply #12 on: February 27, 2005, 05:39:39 AM » |
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you can using it to sign into ebay with it . or you just sign in to ebay the normal way so if a hackers has gotten into your account through normal channels then you just sign in through your passport and change everything back .
I had my account hacked and this was how i got back into my account and changed everything
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kbmum
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« Reply #15 on: February 27, 2005, 07:27:22 AM » |
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I didn't know about MSN passport, either. That is a great tip! When my account was hacked, eBay live help reset everything for me, and then I had to go back in and change the password a second time. Now, my eBay, PayPal, and email accounts all have different passwords.
I do like that eBay now has its own message center that you access through My eBay. At least those messages are legit.
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