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: eBay Buyer Protection changes : kbmum January 11, 2007, 06:08:46 PM I received this email from eBay about changes to PayPal's Buyer Protection Policy. You have to read it through to realize that eBay is making a concerted push toward limiting buyers and sellers to PayPal. Basically, there will no longer be Buyer Protection unless you use PayPal.
To help increase buyer trust on eBay, next week we will be expanding coverage on eBay.com in the U.S. and eBay Canada on items paid for with PayPal in these ways: -PayPal will be offering $200 of protection with NO processing fee on ALL PayPal transactions for tangible goods in the U.S (excluding Live Auctions and vehicles). In Canada, all PayPal transactions for tangible goods will be covered up to $315 CA. PayPal is offered on over 95% of listings in the U.S., so buyers can choose to be protected on the vast majority of listings. There is no processing fee, no minimum purchase price, and no seller requirements. -PayPal Buyer Protection will be increased to cover up to $2,000 for tangible items listed by qualified sellers in the U.S. This is a huge increase in coverage for high-end items being bought and sold on eBay. It doubles the current $1,000 coverage offered for tangible items listed by qualified sellers. And over 75% of listings in the US qualify. Note: in Canada, tangible items listed by qualified sellers will be covered for up to $2,000 CA. Qualified items will clearly indicate the amount of coverage available on the item page. This means that buyers will know – right at the time they are making their buying decisions – that they are covered if they pay with PayPal. There is one more important change we'll be making at eBay. Beginning next week, eBay will discontinue the eBay Standard Purchase Protection Program (SPPP) in the U.S. and Canada. This program, which was established in 1999 before eBay acquired PayPal, has covered all eBay transactions, except for items paid for with cash or instant money transfer services, for up to $200 minus a $25 processing fee. In the early days of eBay, the program served an important function, providing some measure of purchase protection for paper transactions (cashier’s checks, money orders and personal checks) that constituted the bulk of eBay transactions. The time and costs associated with verifying a dwindling number of non-PayPal paper claims, however, has led to a poor user experience. Buyers also expressed frustration with the $25 processing fee. But there's another issue with SPPP that becomes more important as eBay grows. From a risk management and fraud prevention perspective, SPPP is flawed, because it offers coverage on the riskiest payment methods. This is clearly not in the best interests of the marketplace long-term. While eBay has established an Accepted Payments policy and we do allow other established payment methods on the site, one thing is true - PayPal is a safe way to pay on eBay. PayPal enables eBay members to shop without sharing their financial information with sellers, and PayPal's sophisticated fraud prevention mechanisms are eBay's best defense against internet fraud. We want to build on this solid foundation. These changes in our protection programs are important in our efforts to encourage safer transactions, improve customer satisfaction, and provide more coverage for more transactions than we can today. These changes to the protection we offer buyers are important to the future health of our marketplace and the growth of our sellers' businesses. We'll be answering questions about these changes in an upcoming workshop, so please stay tuned for the date and time. I don't understand the first item, that there will be no processing fee. I was never charged a fee for any PayPal dispute. : Re: eBay Buyer Protection changes : savage727 January 17, 2007, 07:52:22 PM Thank you for posting this info Cindy! :)
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